ITIL: Service Offerings & Agreements

What will I gain from this Training Program?


This ITIL course provides students with knowledge to form a strong foundation in the ITIL framework, with content ranging from basic concepts to process lifecycles and terminologies. By the end of this course, students will have an understanding of all aspects of the service management processes and frameworks.


The certification can help:

  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL.



What are the Learning Objectives?


This course prepares candidates for the examination leading to the ITIL Intermediate Certificate: Service Offerings & Agreements. A 90-minute exam – administered by PeopleCert® - consisting of eight multiple choice, scenario-based, gradient scored questions.


 Click here to view the course outline.


What is the Tuition Rate?


The regular tuition is $4750 per student. We offer up to a 25% discount on the tuition if you reach out to your sales representative. Discounts are negotiable, so make sure to check! 


Pricing options

Please contact your resellers for a 15% discount on the purchase price.